Onboarding
Polaris Setup Guide
Thank you for choosing INCYT and purchasing the Polaris! Let’s get you started with a few simple steps:
1. Set Up Your INCYT Account
Before you activate your device, you'll need to create an INCYT account:
- Download the INCYT app from Google Play or the Apple App Store, or visit dashboard.incyt.io.
- Create an account and organisation or log in if you already have one.
- Check out this video tutorial on setting up an INCYT account and organisation.
2. Register and Link Your Device
Now that you’re logged in to your organisation:
- Add the appropriate application in the app
- Do this by clicking "Add a new application" on the Application page.
- In the list of applications select the correct Polaris application depending on your use (Frost Monitoring with Polaris, Hay Baling Conditions Monitoring, or generic Polaris Tracking and Sensing for animal traps or pump runtime monitoring).
- Select the application plan appropriate for your use. Don't worry - you can change plans from within the app later if you decide to increase or decrease reporting frequency. You can adjust this as often as you like and will be billed accordingly.
- Next you will register the device to the application. Go to the application page and select Devices.
- Then click Link A Device
- In this window select Register a New Device
- Now use your camera to snap a picture of the QR code on the device or the box label (they're the same!)
- If you don't have a camera you can manually enter the serial number of the device, found on the device and on the box label.
- Now in the Linking a Device page select the Polaris you just entered and click Next
- The app will now prompt you to complete device activation. There will also be some installation resources displayed for Polaris, like the Quick Start Guide that is included in the box.
3. Device Activation - Connectivity is Key!
- Before activating the Polaris, make sure you're in an area with strong cellular reception - that means a spot where you can make a phone call, not just send a text.
Note: Activating your device in an area with strong cellular connection ensures that the initial configuration data is sent through successfully, similar to how a phone call requires a good signal. Once activated and connected to the app, the device will only send small amounts of data, much like sending a text message. After successful activation you can install the device in its final location, even in areas with weaker reception, and it will still function effectively.
To activate the device:
- Place the device outdoors with a clear view of the sky.
- Swipe the included magnet over the LED on the device.
- If the LED starts blinking white, swipe again within 5 seconds.
- The LED will stay on for 5 seconds, indicating activation is in progress.
Note - If the LED turns a different colour for 3 seconds, the device is already activated. - The device will then attempt to connect to the
INCYT platform for activation and configuration. This
process, indicated by the LED blinking, may take
several minutes. - Once the device is activated and connected, the LED will stay white for 10 seconds before turning off.
4. Check for Activation in the App
- After completing the activation steps it is time to check that the device is successfully connected in the INCYT app.
- Open the Application page and click Devices. You should see the Polaris, along with an indicator of its Signal Strength, Battery, and when it was last seen.
- If the application shows "Inactive" or the device shows "Last Seen - Never", the Polaris has not yet been found in the App. Give it a few more minutes to connect, or try activating it again in an area with stronger cellular connectivity. Swipe the magnet over the LED at least four times in the area with better connectivity. This will prompt the device to attempt activation again.
Installation Tips for Optimal Performance
- When selecting a place to install your Polaris system:
- Connectivity: Ensure an unobstructed view of the sky for GPS and communication accuracy.
- Weather Shield - Install the Polaris in its weather shield if purchased
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