When you plug in a sensor to the Blue Node, it will usually auto-configure the telemetry node and the connected device so they are activated on your account in the INCYT app. In rare cases, the Blue Node may not be configured and activated after a smart sensor has been plugged in. This could happen for the following reasons:

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Poor NNNCo LoRaWAN network coverage in your area
Issue with NNNCo registration
Faulty Blue Node
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The Device Status can be viewed from the Devices screen in the INCYT app:

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Active

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The Blue Node is active and configured. The sensor should appear on the INCYT Dashboard and you are ready to start receiving sensor reports and data.

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Inactive

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The Blue Node has likely been configured but is inactive and not communicating at the moment, so you won’t receive any reports.

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‍Pending

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If the Blue Node is still showing as ‘pending’ after 10 minutes of being connected, this means it is waiting for the first data packet. It indicates that the device configuration has not been completed successfully.

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‍Resolution steps:

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Check Antenna is firmly attached to the Blue Node.
Inspect the installation and cables for any visible damage.
Look for any local obstacles which may interfere with the NNNCo LoRaWAN network such as buildings or thick foliage. Increase the height of the Blue Node where possible so it is above any obstacles.
Unplug the sensor from the Blue Node, wait 10 seconds then plug sensor back in. Repeat this step twice if required, each time waiting for 10 minutes before unplugging again. This will initiate the network registration process again.
If you have another Blue Node available to you, try connecting it to rule out hardware failures.
If the issue is still not resolved, please contact INCYT Support contact@incyt.io.

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How to reboot a Blue Node

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‍If you notice one of your devices has gone offline, it might require a reboot to get it reconnected. Likewise, the Support Team might request you to reboot the node for similar reasons.

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If so, just follow these few simple steps.

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Turn the grey collar anti clockwise to unlock the connector, and pull downwards to disconnect
Wait ten seconds
Line up the 2 small arrows on the sensor cable and connector, and push the connector on until you hear it click.

How to know whether a Blue Node antenna has been damaged

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‍If your node antenna has been damaged, you will likely notice your node has become Inactive. If you have spare antenna, you can simply try to swap the damaged one out. Simply unscrew it, and screw the new one in, finger tight.

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If you don't have a spare antenna, you could try to swap it with an antenna from another working node, to confirm the fault.

How to check is a Blue Node is offline

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‍You can log into your web dashboard or mobile app, and check the particular node on the devices page.

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A node that is offline will appear as “Inactive”

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A node that is online will appear as “Active”